- What
if I don't use all the certificates during
my promotion?
Certificates have no expiry date. You
can keep them for use in another promotion
or for gifts to valued clients.
Back to Questions
- Can
I just purchase one certificate?
Each type of certificate has a manageable
minimum order amount. In the event that
you run a promotion and use more certificates
than you anticipated, you can purchase
additional certificates in any quantity.
- Can
I use these certificates for my own travel.
The certificates are intended for promotional
use as incentives to customers. They
are not intended for use by the participating
merchant for personal travel.
- Can
I use a certificate for a local fund raiser?
Yes this is an acceptable use of the
certificates as long as the charity
does not auction or sell it. Certificates
can be used as a door prize or part
of a raffle but may not be sold or auctioned.
- Can
I include the port charges in the certificates?
The port charges are paid to the cruise
line at the time of booking the cruise.
Our experience has been that including
the port charges with the gift did not
increase the promotional value of the
certificates. Some merchants have given
their customers the value of the port
charges for referring another customer
to them for some large purchases.
- Can
I have an exclusive territory for using
this promotion?
We will not sell to two competing businesses
within the same market area. The first
purchaser in the market will have exclusive
use of the promotion until such time
as they decide to no longer promote
it.
- Do
you provide advertising materials?
We can provide Carnival approved graphics
for use in advertising and samples of
ads used by other merchants.
Back to Questions
- Are
there any restrictions on the type of
advertising used?
You can use any form of advertising
from print to radio and television.
In all advertising you must state that
port charges and taxes are not included.
- Do
you provide point of sale materials?
We can provide posters, mirror hangers
for automobile dealers, table talker
signs for retailers, door knob hangers
for real estate agents, letterhead or
post cards for direct mailing campaigns,lapel
buttons, and balloons etc. These materials
are available at a low cost per item.
Custom printing is available for large
quantities.
- Can I use these certificates
for staff incentives?
Yes these certificates make excellent
staff incentives.
- How
long is my certificate valid?
You have 30 days to register your certificate
after receiving it from your merchant
and 2 years to complete your travel.
How soon can I take my cruise?
In most cases you must book 90 days
in advance. There are some exceptions
where Carnival will waive the advance
purchase requirement.
Back to Questions
How do I make my reservation?
Once you have sent in your registration
you will be given a toll free number
to call to make your reservation. You
must book your cruise through our reservations
department.
How do I pay my port charges, taxes and
fees?
Carnival collects these at the time
you make your reservation. They can
be paid by credit card directly to Carnival
Cruise Line.
How will I find my way to the port?
Our reservations staff will provide
you with the port address and suggestions
on how to reach the port. Most ports
have pay parking available if you are
driving. Airport transfers are available
at an additional cost.
- Will
other passengers or crew know I am traveling
as a certificate holder?
No you will have the exact same tickets
for check-in as any other passenger.
The other passengers and the staff on
board the ship will not know and you
will be treated exactly the same as
all other passengers.
Back to Questions
- Can
I bring my children?
Children may travel with their parents
for a small additional charge. Most
Carnival ships have rooms that will
accommodate 4 passengers, some ships
have rooms for 5 passengers.
- Can
I travel with another couple using a certificate?
The certificates are not intended for
group travel. In most cases travel with
another couple is acceptable.
- Can
my friends who do not have a certificate
book the same cruise and sit at the same
dinner table as us?
We can book your friends and arrange
for them to sit at the same dining table
as you. They will be offered a very
competitive cruise rate.
- Can you arrange
airfare and hotels?
Our reservations department can arrange
airfare and hotels. However, you are
under no obligation to use our airfare
or hotels.
